Support for your company

Our employer super specialists are here to help you manage your company’s super – giving you more time to run your business and look after your employees.

Starting when you move to FirstChoice Employer super, our dedicated transition team will work with you to implement a tailored super solution . We’ll make your shift to our highly rated super fund simple and hassle-free, and make sure you always have everything you need to feel confident about super.  

CFS can work closely with your business to:

• access our online portal and provide training  
• set up and provide clearing house training 
• arrange employee induction support
• transfer employee accounts
• take care of compliance paperwork
• map investments and insurance
• communicate the details of your new plan to your employees.

Once you’ve joined the fund, you’ll receive an Employer Welcome Kit with everything you need to get started – including your plan number, employer certificate, and a guide to using the portal.

Our secure online administration portal puts your payroll team in control – simplifying everything from super contributions to plan management. 

With our online portal, your authorised payroll team can:

• access the platform anywhere, anytime 
• upload contribution files from your payroll software without needing to re-format 
• finalise multiple contributions in one simple transaction  
• enter data in just a few steps, making it easier to avoid errors
• complete admin tasks – adding and removing employees, uploading files and creating financial reports and more – quickly and easily
• manage and track staff interaction with super data, using multi-level user profiles
• get real-time confirmation when creating new member details or editing existing one
• enjoy a secure service, with industry standard SSL 128-bit encryption that protects your company’s valuable data. 

Your payroll or admin team will also save time and effort when managing super, with:

• straight-through transaction processing for employees who are with FirstChoice Employer Super 
  
• the ability to contribute to all your employees’ chosen super funds with just a single payment 
• easy access to member plan details and outstanding tasks through the dashboard feature 
• reduced paperwork and streamlined reporting.  

Our clearing house enables businesses to process super contributions for free. Alternatively, employers can choose another clearing house to register or update employees with through our portal.

Register or update employees’ details with other providers.

CFS’s clearing house offers same-day order processing and unit pricing on transactions received before 3pm. This makes it easier for members to make their investment decisions based on current pricing information. 

Once you’re up and running, we’ll conduct regular reviews of your super plan to make sure your employees’ membership and insurance information is accurate and up to date. 

We’re also available when you need us, with ongoing support to your team and updates on any legislative changes.

The support doesn’t stop with your admin team. Your employees will enjoy ongoing help, too, with:

• a dedicated, Australia-based call centre
• access to their super account anywhere, anytime through our online portal or member app 
• a workplace education program that includes workplace presentations, webinars and videos 
• one-on-one member sessions if required.