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Scam alert
CFS is aware of cyber criminals taking advantage of the global IT outage that happened on 19 July.
Please be extra vigilant online and particularly wary of anyone offering to help fix computer issues.
Visit our online safety hub for tips and if you think you’ve been targeted, contact us on 13 13 36 and change your passwords.
Need help?
Check out our handy helpful topics before contacting us.
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Contact Details
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Standard Operating Hours
8:30am to 6pm (Sydney time)
Holiday Period
CLOSED public holidays (25 to 26 Dec & 1 Jan)
23 Dec 2024 to 3 Jan 2025, 9am to 3pm (Sydney time)
6 to 10 Jan 2025, 8:30am to 5pm (Sydney time)
Overseas
+61 2 9197 3050
Mailing Address:
Reply Paid 27 Sydney NSW 2001 or
GPO Box 3956 Sydney NSW 2001
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Contact Details
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Select Option 2
Standard Operating Hours
8:30am to 6pm (Sydney time)
Holiday Period
CLOSED public holidays (25 to 26 Dec & 1 Jan)
23 Dec 2024 to 3 Jan 2025, 9am to 3pm (Sydney time)
6 to 10 Jan 2025, 8:30am to 5pm (Sydney time)
Overseas
+61 3 8518 8420
Mailing Address:
CFS Edge Locked Bag 20130 Melbourne VIC 3001
Contact Details
Call
Standard Operating Hours
8:30am to 6pm (Sydney time)
Holiday Period
CLOSED public holidays (25 to 26 Dec & 1 Jan)
23 Dec 2024 to 3 Jan 2025, 9am to 3pm (Sydney time)
6 to 10 Jan 2025, 8:30am to 5pm (Sydney time)
Overseas
+61 3 8518 8420
Mailing Address:
Locked Bag 3460, GPO Melbourne VIC 3001
Contact Details
Call
Standard Operating Hours
8:30am to 6pm (Sydney time)
Holiday Period
CLOSED public holidays (25 to 26 Dec & 1 Jan)
23 Dec 2024 to 3 Jan 2025, 9am to 3pm (Sydney time)
6 to 10 Jan 2025, 8:30am to 5pm (Sydney time)
Overseas
+61 2 9197 3000
Mailing Address:
Reply Paid 86495 Sydney NSW 2001 or
GPO Box 3912 Sydney NSW 2001
Contact Details
Call
Standard Operating Hours
8:30am to 6pm (Sydney time)
Holiday Period
CLOSED public holidays (25 to 26 Dec & 1 Jan)
23 Dec 2024 to 3 Jan 2025, 9am to 3pm (Sydney time)
6 to 10 Jan 2025, 8:30am to 5pm (Sydney time)
Contact Details
Call
Standard Operating Hours
8:30am to 6pm (Sydney time)
Holiday Period
CLOSED public holidays (25 to 26 Dec & 1 Jan)
23 Dec 2024 to 3 Jan 2025, 9am to 3pm (Sydney time)
6 to 10 Jan 2025, 8:30am to 5pm (Sydney time)
Overseas
+61 2 9197 3050
Mailing Address:
Reply Paid 27 Sydney NSW 2001 or
GPO Box 3956 Sydney NSW 2001
Helpful topics
Contact Details
How else can we support you?
National Relay Service
If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can call us via the National Relay Service (NRS).
Voice Relay number:
TTY number:
SMS relay number:
Translating and Interpreting Service
Do you need access to an interpreter? Please ask us at the beginning of the call to arrange this service for you.
Contact us via the numbers listed above.
Complaints
If you have a concern, or something has gone wrong, please let us know by submitting feedback. Resolving your issues is important to us.