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If you have your login details ready:
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Log in to FirstNet, our secure online portal.
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Enter your Member ID or OIN.
This is your unique 8 digit number which can be found on the top right-hand corner on a previous paper statement.
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Enter your password.
Passwords should be minimum 8 characters long, and a maximum of 16 characters. For strong passwords, it's recommended to include a mix of letters, numbers and/or symbols.
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Click Login, you’re done!
If you have forgotten your login details:
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Go to Retrieve your login details.
Access here
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Your Member ID or OIN is your unique 8 digit number, if you don't know this please enter your account number. These details can be found on the top right-hand corner on a previous paper statement.
If you do not have either of these please call us on 13 13 36 (8:30am to 6pm, Monday to Friday, Sydney time).
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Enter your Member ID or OIN, Postcode, and Date of birth (dd/mm/yyyy).
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Enter the FirstNet code and click 'Next' to reset your password.
If you have not registered a mobile number on your account OR the number displayed is no longer in use please call us on 13 13 36 (8:30am to 6pm, Monday to Friday, Sydney time).
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Click "Generate FirstNet Code". The code will be sent to your registered mobile.
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You’re done!
The new password can be used straight away to log into your account.
Troubleshooting tips:
1. Error message: "Some of the information you have entered is either missing or not in our required format. Please try again".
- Make sure there are no blank spaces after the Member ID (OIN) or postcode
- The date of birth needs to have the forward slashes to separate the day, month and year e.g. 01/01/1970
2. Error message: “Unfortunately the information you entered does not match our records. Please check your details and try again”.
- Make sure the postcode matches the residential address you have registered with Colonial First State. If this has changed please call us on 13 13 36 (8:30am to 6pm, Monday to Friday, Sydney time).
3. Error instance: The new password you're entering is not allowing you to click 'save'.
- Passwords should be minimum 8 characters long, and a maximum of 16 characters. For strong passwords, it's recommended to include a mix of letters, numbers and/or symbols.
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Standard Operating Hours
8:30am to 6pm (Sydney time)
Holiday Period
CLOSED public holidays (25 to 26 Dec & 1 Jan)
23 Dec 2024 to 3 Jan 2025, 9am to 3pm (Sydney time)
6 to 10 Jan 2025, 8:30am to 5pm (Sydney time)
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Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) is the trustee of the Colonial First State FirstChoice Superannuation Trust ABN 26 458 298 557 and issuer of FirstChoice range of super and pension products. Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (CFSIL) is the responsible entity and issuer of products made available under FirstChoice Investments and FirstChoice Wholesale Investments.
Information on this webpage is provided by AIL and CFSIL. It may include general advice but does not consider your individual objectives, financial situation, needs or tax circumstances. You can find the target market determinations (TMD) for our financial products at https://www.cfs.com.au/tmd which include a description of who a financial product might suit. You should read the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) carefully, assess whether the information is appropriate for you, and consider talking to a financial adviser before making an investment decision. You can get the PDS and FSG at www.cfs.com.au or by calling us on 13 13 36.