FirstNet – your handy member portal

• If you have one account, your dashboard will be the first page you see.
• If you have more than one account, the dashboard will display your entire portfolio including its total value. 

Super accounts

• Click on ‘Transactions’ to view all your transactions on the account

Investment and pension accounts

• You’ll immediately see your five most recent transactions, including date, description, dollar amount and status (whether complete or pending)
• Click on ‘View more transactions’ for an additional 15 transactions
• If you’d like to see more than 15 – click on ‘Transaction history’ and you’ll be taken to the ‘My Accounts’ section of FirstNet. 

• View your current and previous statements in one place
• Review your account information at a particular date
• Get in-depth transaction information and more. 

• Follow the steps to update your details (including email address)
• Changing your name or updating your mobile number? For security reasons, please call us on 13 13 36 from 8am to 7pm, Monday to Friday, Sydney time.

Super accounts

• Select Investments from the blue account navigation.

Investment and pension accounts

• The dashboard displays a table which lists the units, unit price and value for each of the investment options in your account
• Numbers are current as at the date you can see under the ‘Investment Summary’ heading.

Find out more about opening an account with us.

• Choose from three different ways to switch investments
• Once you’ve switched online, your request is automatically accepted by our system.

• You can upload most types of forms on FirstNet original site, under secure document upload (ePost)
• Be sure to read these instructions for uploading forms
• Here’s where you can find a form

• You’ll need to provide a few details about your account
• We’ll verify your reset password by sending a secure code to your linked mobile phone number.