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How to submit your photo ID

At Colonial First State, we’re committed to simplifying processes for you. So we've introduced a way of making life a little easier which helps you verify yourself using your PHOTO ID online.

Keep in mind

  • Your selfie or photo won't be accepted unless it meets our guidelines
  • Before uploading your files via e-Post, they must be within our size limits
  • If sending your files via email, they must be sent from your CFS registered email address 

What you'll need?

Please provide us with either one of the two primary photographic documents:

  • A valid current Australian Driver’s Licence, or;
  • An Australian Passport, can be expired for up to a maximum of two years

Here's how

Before you start, please carefully study our detailed photo and selfie specifications.  

  1. Take a photo of yourself holding your Primary Photographic ID next to your face.

  2. Gather all your documents, including:

    • The photo of you holding your Primary Photographic ID
    • A close-up image or scan of your Primary Photographic ID
    • Any other required documents, such as your completed request form

  3. Return all documents by following one of the options below:

     1. Upload online through FirstNet via e-Post

    Make sure all your document files meet our e-Post size requirements

     

    OR

     

    2. Email to contactus@cfs.com.au 

    This must be sent from your CFS registered email address

  4. You’re all done!

    If we spot any incorrect or incomplete information, one of our team members will give you a call.

Unleash in ways you never thought possible

Get in touch

Get in touch with us online or call us

 

Standard Operating Hours

8:30am to 6pm (Sydney time)

 

Holiday Period

CLOSED public holidays (25 to 26 Dec & 1 Jan)

23 Dec 2024 to 3 Jan 2025, 9am to 3pm (Sydney time)

6 to 10 Jan 2025, 8:30am to 5pm (Sydney time)

Contact us    Call 13 13 36

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Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) is the trustee of the Colonial First State FirstChoice Superannuation Trust ABN 26 458 298 557 and issuer of FirstChoice range of super and pension products. Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (CFSIL) is the responsible entity and issuer of products made available under FirstChoice Investments and FirstChoice Wholesale Investments.

 

Information on this webpage is provided by AIL and CFSIL. It may include general advice but does not consider your individual objectives, financial situation, needs or tax circumstances. You can find the target market determinations (TMD) for our financial products at  https://www.cfs.com.au/tmd which include a description of who a financial product might suit. You should read the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) carefully, assess whether the information is appropriate for you, and consider talking to a financial adviser before making an investment decision. You can get the PDS and FSG at www.cfs.com.au or by calling us on 13 13 36.