Open the app by double clicking on it. At the welcome screen, tap the Log in button.
Tips: Have you logged into FirstNet before? If not, tap Register for online access.
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The Colonial First State app puts you in control of your super, pension or investments by making it easy to view and manage your accounts – whenever and wherever it suits you.
Here’s how to log into the app for the first time
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Step 1: Open your app
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Step 2: Log in
To log in for the first time, you’ll need your:
- Member ID (OIN), which is your 8-digit Online Identification Number
- Your password
Tips: You can find your Member ID (OIN):
- at the top of your statements
- in the letter we sent you after you opened your account.
Forgotten your Member ID (OIN) or password? Tap Forgot Member ID (OIN) or password to retrieve your log in details.
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Step 3: Accept terms and conditions
After successfully logging in, read and accept our terms and conditions.
Tips: To continue to the next step, you must accept the terms and conditions by tapping Agree. If you tap Decline you will either need to:
- select Quit and leave the app
- return to the previous screen by tapping View terms and conditions.
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Step 4: Set up Face/Touch ID for Apple devices or Fingerprint ID for Android devices
To make sure you can login next time using Touch ID or face ID, tap I understand.
To go back to the dashboard, tap the X in the top left corner, or 'Not now' as shown in the image to the right.
Tips: Face ID is not available on all devices and will only show as an option if it’s available on your device.
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Step 5: Take the tour
Want to take a tour of the app to see how it works?
Swipe left to take a short tour. Once you've finished the tour, tap Get started and it will take you to your dashboard.
Tips: Not interested in the tour? Simply tap Skip tour.
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Get in touch
Get in touch with us online or call us
Standard Operating Hours
8:30am to 6pm (Sydney time)
Holiday Period
CLOSED public holidays (25 to 26 Dec & 1 Jan)
23 Dec 2024 to 3 Jan 2025, 9am to 3pm (Sydney time)
6 to 10 Jan 2025, 8:30am to 5pm (Sydney time)
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Disclaimer
Information on this webpage is provided by Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) and Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (CFSIL). It may include general advice but does not consider your individual objectives, financial situation, needs or tax circumstances. You can find the Target Market Determinations (TMD) for our financial products at www.cfs.com.au/tmd, which include a description of who a financial product might suit. You should read the Financial Services Guide (FSG) available online for information about our services. This information is based on current requirements and laws as at the date of publication.
Tax considerations are general and based on present tax laws and may be subject to change. You should seek independent, professional tax advice before making any decision based on this information.
AIL and CFSIL are not registered tax (financial) advisers under the Tax Agent Services Act 2009 and you should seek tax advice from a registered tax agent or a registered tax (financial) adviser if you intend to rely on this information to satisfy the liabilities or obligations or claim entitlements that arise under a tax law.
Your privacy is important
The privacy of your personal information is important to us. Any personal information collected will be dealt with in accordance with our Privacy Policy Statement, available at cfs.com.au or by calling us on 13 13 36.