We introduced Multi-Factor Authentication (MFA) for clients from 18 November to provide extra protection against unauthorised account access.
Now, when clients access their accounts online or call CFS, they will be prompted to verify their identity with a one-time pin (OTP) sent to their registered mobile number or email address.
MFA will be introduced on the mobile app in early December.
What you need to know
If your client’s mobile number and email address are not up to date, they will need to call us and prove their identity in another way to gain access to their account. When they call, we’ll update their contact details so we can verify them via MFA the next time they try to access their account.
Any third-party authorities attached to client accounts will also need to ensure their details are up to date. This does not include adviser third-party authorities.
To ensure your clients continue to have uninterrupted access to their accounts, let them know it’s important to keep their contact details up to date.
The CFS Privacy Policy explains how we use client data and there’s more information on staying safe online for your clients on our website.
Thank you for your support as we prepare to enhance client account security.
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Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) is the trustee of the Colonial First State FirstChoice Superannuation Trust ABN 26 458 298 557 and issuer of FirstChoice range of super and pension products. Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (CFSIL) is the responsible entity and issuer of products made available under FirstChoice Investments and FirstChoice Wholesale Investments.
This document provides general information for the adviser only and is not to be handed to any investor. It doesn‘t take into account anyone’s individual objectives, financial situation, needs or tax circumstances. You can find the target market determinations (TMD) for our financial products at www.cfs.com.au/tmd, which include a description of who a financial product might suit You should read the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) before making any recommendations to a client. The PDS and FSG can be obtained from www.cfs.com.au or by calling us on 13 18 36.