We're planning on introducing Multi-Factor Authentication (MFA) from 18 November to provide extra protection against unauthorised account access.
This will mean members will need to verify their identity with a one-time pin sent to their registered mobile number or email when logging in online or calling CFS.
MFA will be introduced on the mobile app in early December.
What happens if my employee does not have a registered email or mobile number?
When your affected employee logs into their online account they will be prompted to call CFS.
To ensure your employees continue to have uninterrupted access to their accounts, please let them know it’s important to keep their contact details up to date.
The CFS Privacy Policy explains how we use member data and there’s more information on staying safe online for your employees on our website.
Thank you for your support as we prepare to enhance member account security.
Please reach out to your local CFS representative if you have any questions.
What you need to know?
Ask your employees to review their contact details. Members must have a mobile phone number and email address on file to avoid account access issues.
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Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) is the issuer of FirstChoice Employer Super offered from the Colonial First State FirstChoice Superannuation Trust ABN 26 458 298 557. This document may include general advice but does not consider your individual objectives, financial situation, needs or tax circumstances. You can find the target market determinations (TMD) for our financial products at www.cfs.com.au/tmd, which include a description of who a financial product might suit. You should read the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) carefully, assess whether the information is appropriate for you, and consider talking to a financial adviser before making an investment decision. You can get the PDS and FSG at www.cfs.com.au or by calling us on 1300 654 666.